Quinta D’Azinheira is committed to ensuring the complete satisfaction of its customers by providing a high-quality service and responding promptly and personally to any questions or complaints.
In the event of a consumer dispute, the customer may resort to an officially recognised Alternative Dispute Resolution (ADR) entity, in accordance with Law no. 144/2015 of 8 September.
1. Direct Contact with Quinta D’Azinheira
Before contacting any external entity, it is recommended that the customer reaches out directly. Quinta D’Azinheira is available to clarify any matter or resolve any situation in a fair and efficient manner.
📧 Email: quintadazinheira@quintadazinheira.pt
📞 Phone: (+351) 910 923 434
2. Alternative Dispute Resolution (ADR) Entity
In the event of a consumer dispute, the customer may contact the following entity:
📍 Centre for Information and Arbitration of Douro, Tâmega and Sousa
Website: www.centroarbitragemdouro.pt
Email: geral@centroarbitragemdouro.pt
Phone: (+351) 255 410 246
3. European Online Dispute Resolution Platform (ODR)
Consumers residing in the European Union may also use the European Online Dispute Resolution platform, available at:
🌐 https://ec.europa.eu/consumers/odr
This platform allows users to submit complaints related to online purchases in a simple and free manner.
4. Electronic Complaints Book
Quinta D’Azinheira also provides access to the Electronic Complaints Book, in accordance with legal requirements.
5. Applicable Legislation
This dispute resolution policy complies with:
- Law no. 144/2015 of 8 September
- Regulation (EU) no. 524/2013 of the European Parliament and of the Council
6. Updates
Quinta D’Azinheira reserves the right to update this information whenever necessary, in accordance with legal or operational changes.
Last updated: 20/03/2026